Shipping & Delivery
Last updated: September 2026
At PINBOX, we believe preparation should start before the parcel arrives.
Here’s how shipping works when you order from us.
1. Where we deliver
PINBOX currently delivers within South Africa.
Available delivery options and the applicable delivery fee will be displayed at checkout based on your delivery address.
If you are outside South Africa and would like to order PINBOX, please contact us before placing your order. We may be able to assist depending on the destination and available shipping options.
2. Processing your order
Once your order has been successfully placed and payment has been confirmed, we prepare it for dispatch.
Orders are normally processed within [X business days].
Business days are Monday to Friday and exclude South African public holidays.
During product launches, promotions, unusually high order volumes or circumstances outside our reasonable control, processing may take longer.
If there is a significant delay affecting your order, we’ll do our best to keep you informed.
3. Delivery times
Once your order has been dispatched, delivery generally takes approximately:
Major metropolitan areas: [X–X business days]
Regional areas: [X–X business days]
Remote areas: [X–X business days]
These are estimated delivery times, not guaranteed delivery dates.
Delivery times can be affected by courier volumes, weather, public holidays, incorrect delivery information, remote locations, operational disruptions and other circumstances outside our reasonable control.
4. Shipping costs
The applicable shipping cost will be displayed during checkout before you complete your purchase.
Where PINBOX offers free shipping, promotional shipping rates or shipping thresholds, the relevant terms will be clearly communicated at the time of the offer.
We reserve the right to change shipping rates from time to time. Any applicable shipping cost will be shown before you place your order.
5. Tracking your order
Where tracking is available, you will receive the relevant tracking information once your order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
Please remember that tracking information is supplied by the courier and may take some time to update after dispatch.
6. Delivery address
Please check your delivery details carefully before completing your order.
You are responsible for providing an accurate:
- Name
- Delivery address
- Postal code
- Contact number
- Email address
If an incorrect address is supplied and the parcel needs to be redirected, returned or re-dispatched, additional delivery charges may apply where permitted by law.
If you realise that you’ve entered the wrong delivery information, contact PINBOX as soon as possible. If your order has not yet been dispatched, we’ll do our best to correct it.
7. Missed deliveries
If the courier is unable to complete delivery, they may attempt to contact you or arrange another delivery attempt according to their procedures.
Please make sure that someone is available to receive the parcel where required.
If a parcel is returned to PINBOX because delivery could not be completed due to incorrect information, repeated failed delivery attempts or another issue attributable to the recipient, we will contact you to arrange the next step.
Additional delivery charges may apply where appropriate.
8. Damaged parcels
We package PINBOX products carefully before dispatch.
If your parcel arrives visibly damaged, please take photographs of the packaging and the product before disposing of any packaging material.
Contact us as soon as reasonably possible with:
- Your order number
- Photographs of the parcel
- Photographs of the product
- A brief description of the damage
We’ll assess the issue and work with you to resolve it in accordance with our Returns & Refunds Policy and applicable South African consumer law.
9. Lost or delayed parcels
If your order appears to be significantly delayed or the tracking information indicates a possible delivery problem, please contact us.
We will work with the relevant courier to investigate the shipment.
Courier delays can happen. They’re frustrating. We get it.
We’ll do our best to resolve the issue as quickly as reasonably possible.
10. Incorrect or missing items
If you receive an item that is different from what you ordered, or something is missing from your order, please contact PINBOX as soon as possible.
Include:
- Your order number
- The item you expected
- What you received
- Photographs where relevant
We’ll investigate and arrange an appropriate resolution.
11. Collection
If PINBOX offers a collection option, the available collection location, operating hours and collection requirements will be communicated at the time the option is offered.
Please do not arrive for collection until you have received confirmation that your order is ready.
12. International delivery
International delivery is not currently a standard PINBOX shipping option.
If international delivery becomes available, the applicable destinations, delivery charges, duties, taxes and other requirements will be communicated before an international order is completed.
13. Delivery and consumer rights
Nothing in this Shipping & Delivery Policy is intended to limit or exclude any rights you may have under applicable South African consumer law.
Where a delivery problem results in a product being defective, damaged, incorrect or otherwise not meeting applicable legal requirements, your rights under the Consumer Protection Act may apply.
Please also see our Returns & Refunds and Terms & Conditions pages.
14. Questions about your order?
If you have a question about the delivery of your PINBOX order, please contact us through our Contact page and include your order number where possible.
We’ll help you get it sorted.
PINBOX (PTY) LTD
Store. Protect. Perform.
Preparation powers performance.
Last updated: September 2026